... hi Bill, I'm sorry its me again ...

... well look the Microsoft online help centre, or as you'll spell it center, it does not help me. I spent 30 minutes trying to get the download clipart facility to er download the excellent - note that Bill - excellent collection of clip art.

It used to load easily and I was happy. Now it won't and to get any of the images I have to enlarge them and send them by email to myself ... and it will only let me do it one at a time .. this is not impressive Bill.

Anyway I tried reloading my software and still it didn't work. The problem has to be something to do with the Windows 2000 upgrade that I was told was critical for my system - you remember the upgrade - the one that will only let me save web pages in .bmp format.

... and then I spent half an hour going round in circles on the help system. Every word I typed in the search found lots and lots and lots of completely irrelevant documents and solutions. As I left I was asked to fill in an online survey.

Well I rated it 1 poor out of 9 as it didn't supply me with anything useful. ... and it did supply me with a lot of stuff I didn't need ... and I had to read through a lot of stuff I didn't understand ... and when I went to get help from a real person ... I was told I had to get myself a .Net passport ... this took 10 minutes ... and you tried to get me to activate my old Hotmail account for a fee ... well I don't need that as all I get in it is porn, porn, spam, spam ... and I get that anyway ... and I had to fill in my address and give my email address anyway... which means that you will be sending me junk, junk and more junk ... in emails telling me how well Microsoft treats me ... and then after all that

I'm told I am an oem registration ... I'm told I've got yo get support from my Gateway dealer ... well I certainly didn't pay oem - I paid a high price for this lack of support ... and I didn't learn that until after I went through all those screens ... and your help service only gives the phone numbers of Gateway in America so that's not very useful ... my local Gateway store has shut ... and I hate dealing with Gateway in the UK ... which is not in the UK but Ireland cos

I have to find every bloody number connected to the computer - account, invoice, serial the birthday and height of the salesman ...and when I get through on tje UK nimber I get put onto a call centre which ... runs me around the houses at least three times before getting me through to someone with less experience of computers than me.

... so I am not happy Bill

... and if this continues I will change the name of this image from frown to caused by Bill - and you wont like that.